ATLANTA (December 9, 2002) — Inovis™, an enabler of B2B communities, today announced a new Customer Account Management (CAM) organization dedicated to invigorating client relationships. CAM will interact with all customer-facing entities within Inovis and set the pace for client engagement, visibility and unparalleled levels of service.

Comprised of former Harbinger and Extricity businesses, Inovis launched as a brand new company in September 2002. Inovis generates over $100 million in annual revenues with 70 percent recurring, providing B2B solutions to over 20,000 customers.

"One of our greatest assets is our large and loyal customer base," said Inovis President and CEO Dave Williams. "CAM advances our goal of being the easiest and most responsive organization to conduct business with in the industry."

Matt Connell VP of Customer Relations, has assumed responsibility for the new group, reporting directly to Williams. With 18 years of industry experience, Connell was formerly vice president of Professional & Managed Services and before that senior director of Enterprise Customer Support and Product Implementation at Harbinger Corporation.

"As a new company, we want to affirm the value of our customers early on," said Connell. "CAM’s creation supports our plan to integrate a customer-centric philosophy and approach into all our business activities."

CAM will operate as an adjunct to Inovis customer touch points including sales and marketing, professional services, and technical support, impacting all Customer Lifecycle aspects. Key objectives are to serve as a liaison and convey customer interests throughout the Inovis infrastructure, including R&D, Sales, Accounting, and Customer Support. 

In addition to the creation of the CAM organization, Inovis is forming Customer Advisory Councils to further extend customer relationships. These efforts support the Inovis goal of being a customer-driven organization focused on cost-efficient and effective B2B enablement solutions.

About Inovis
Inovis™, Inc. (formerly Harbinger and Extricity) helps companies to rapidly and cost-efficiently build, grow and manage B2B communities. With over 18 years of experience and 20,000 customers, the company provides businesses large and small with award-winning software, connectivity, business process management and managed services to participate in collaborative partner relationships. Inovis solutions leverage the Inovis: Access™ (formerly Get2ConnectSM) global trading network, which processes over 1.4 million e-commerce transactions each business day. For more information, go to www.Inovis.com or call +1 877.4INOVIS.