Inovis Fulfillment Management is an online service that tracks the quality of a supplier's inbound and outbound transactions, enabling suppliers to improve customer service level agreements (SLA) and vendor compliance.

A supplier's customer "holds all the cards" relating to the data on supplier transaction compliance and performance, making it difficult for suppliers to gain visibility to their transaction quality.

Unlike manual approaches, with Inovis Fulfillment Management suppliers can measure their performance with "reverse scorecards", tracking transactions by customer, location and transaction type in order to isolate areas of improvement.

Inovis Fulfillment Management can help you to:

• Model customer-specific business rules and compliance guides
• Monitor inbound and outbound transactions relating to orders, shipment notifications and invoices
• Identify errors and drill-down to root-cause data
• Automate and distribute reverse scorecards to measure fulfillment performance by retail customer, location and transaction type
• Create and track internal remediation programs